• Shi International
  • Bridgeton, NJ
  • Advertising/Marketing/Public Relations
  • Full-Time
  • 26 Valentine Rd

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About SHI

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Innovative Solutions. World Class Support. Constantly growing in response to the needs of our customers in all sectors and verticals, SHI has transformed itself from a $1 million \"software-only\" regional reseller into a $10 billion global provider of information technology products and services. From software and hardware procurement to deployment planning, configuration, data center optimization, IT asset management and cloud computing, SHI offers custom IT solutions for every aspect of your environment. Privately-held and under the guidance of our current ownership since 1989, SHI has experienced tremendous growth in size and scope through neither merger nor acquisition. Our organic growth and two decades of stability are a direct result of backing a highly-skilled and tenured sales force with software volume licensing experts, hardware procurement specialists and certified IT services professionals. Headquartered in Somerset, NJ, SHI supports their clients from over 30 offices throughout the U.S., Canada, the U.K., Germany, France and Hong Kong. SHIs goal is to foster long-term, mutually-beneficial relationships with its customers and partners, every day. What SHI Can Offer: World Class Facility includes on site gyms, restaurants and community events Ongoing opportunities for personal and professional growth and development due to our strong promote from within philosophy Work in an up-beat, creative, and fun environment Benefits, include medical, vision, dental, 401K, and flexible spending

Job Summary

The Cloud Account Manager on the Corp Cloud Managed Services team serves as clients main point-of-contact for all post sales cloud activities for SHI cloud customers in the Enterprise Business Unit. CAMs will be responsible for ensuring the customer is running workloads in a cost efficient manner, suggesting operational/security improvements, and promoting additional SHI Services that will benefit the customer. The CAM conducts regular business reviews with client stakeholders and SHI Account teams to ensure client satisfaction and uncover additional areas of Azure consumption/services opportunities either via SHI or Microsoft services, programs or offerings. This position will report to the SHI Somerset, NJ office.

Responsibilities/Job Function

Includes, but are not limited to: Responsible for driving cloud consumption growth and retention of SHIs existing Azure customer base Working knowledge of the core Azure products, programs and operations Serve as the cloud platform (Azure) point-of-contact for all post sales cloud platform activities. These activities include: Provide assistance in defining cloud platform account strategy based on clients business goals, security and governance requirements along with CIS Sales Team. Perform general post-sales support working in conjunction with cloud support resources both internal and partner (Microsoft). Drive services activity & pipeline by understanding customer needs and positioning relevant SHI solutions and services Develop close relationships with SHI sellers, internal resources and Microsoft partner resources Stay educated on new services, technology, and programs from Microsoft Present at customer events and travel to market as needed Travel as needed based on business needs and determined by SHI management

Qualifications/Minimum Skills Required

Proven track record of driving results and exceeding expectations Ability to excel in a high-performing and fast-paced environment Ability to build successful customer relationships through active listening Strong written and verbal communication skills Strong problem solving, organizational and interpersonal skills Excellent presentation skills Support the success and development of others on the team Working knowledge of Dynamics CRM, Excel, Outlook, and PowerPoint 4 year completed Bachelors Degree required 3 years in an Inside outside/outside sales or partner/vendor sales support role Preferred Skills: Familiarity with sales support tools including: CRM, Sales Center, BI, etc. Experience servicing clients engaged in cloud based subscription billing Familiarity with cloud and related technologies or ability to ramp up quickly Equal Employment Opportunity M/F/Disability/Protected Veteran Status #LI-JM2

Certifications Required

AZ-900 certification to be obtained within first 90 days of employment.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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